Shipping policy

Shipping Policy

Last Updated: August 9, 2026

At Afzal Gifts, we carefully pack your orders and work to deliver them safely and on time. Please read the following shipping information before placing your order.

1. Shipping Availability

We currently offer shipping across India.

Delivery availability may depend on the serviceability of your PIN code and the courier partner available for your location.

2. Order Processing & Dispatch

Orders are generally processed within 1–3 business days.
Customized/personalized products may require additional processing time depending on the product and customization requirements.
Orders are dispatched only after the customization details, photos, names or other required information have been successfully received and verified.
During festivals, sale periods, weekends or holidays, processing and dispatch may take slightly longer.

3. Delivery Time

After dispatch, orders are generally delivered within 3–7 business days, depending on the destination and courier service.

Delivery to remote areas, villages and certain PIN codes may take additional time.

Please note: Delivery timelines are estimates and are not guaranteed. Delays may occur due to weather conditions, courier issues, holidays, strikes, natural events or other circumstances beyond our control.

4. Shipping Charges

Applicable shipping charges will be displayed at checkout before you place your order.

Shipping charges may vary depending on the product, order value, destination and applicable shipping service.

If any special shipping charges apply, they will be communicated to you before order confirmation.

5. Order Tracking

Once your order has been dispatched, tracking details may be shared with you through the contact details provided during checkout.

You can use the tracking information to check the current status of your shipment.

Please allow some time for tracking information to become active after the parcel is handed over to the courier.

6. Address & Contact Information

Customers are responsible for providing a correct and complete delivery address, PIN code and active mobile number while placing the order.

Afzal Gifts will not be responsible for delivery failure or additional charges caused by:

Incorrect or incomplete address
Incorrect PIN code
Incorrect or unreachable mobile number
Customer not being available to receive the parcel
Refusal to accept the shipment

If a parcel is returned to us because of an incorrect address, non-availability or refusal to accept the shipment, additional shipping charges may apply for re-shipping.

7. Personalized / Customized Products

Many products available at Afzal Gifts are personalized with customer-provided photos, names, text or other details.

Once customization work has started, the order may not be eligible for cancellation or modification.

Customers are requested to carefully check the photos, names, spelling and other customization details before submitting the order.

8. Delayed Delivery

Although we always try to deliver orders within the estimated timeframe, Afzal Gifts cannot guarantee delivery on a specific date or at a specific time.

If your shipment is delayed, please contact us with your Order ID and we will assist you in checking the shipment status.

9. Damaged Package

If you receive a package that appears damaged, please take clear photos/videos of the package and product immediately upon delivery.

For any damage-related complaint, customers may be required to provide:

Order ID
Photos of the outer package
Photos/videos of the damaged product
Unboxing video, wherever applicable

This helps us investigate the issue with the courier partner and provide an appropriate resolution.

10. Undelivered / Returned Shipments

If a shipment is returned to Afzal Gifts because of an incorrect address, customer unavailability, refusal to accept the parcel or repeated failed delivery attempts, we may contact the customer regarding re-shipping.

Any additional shipping charges for re-shipping may be payable by the customer.

11. Force Majeure

Afzal Gifts shall not be responsible for delays caused by circumstances beyond our reasonable control, including natural disasters, extreme weather, government restrictions, strikes, transportation disruptions, courier network issues or other unforeseen events.